Troubleshooting and FAQs
SEQTA Engage and SEQTA Learn Troubleshooting
General FAQs
- Using SEQTA with Email Relay Services
- Storage space full warning banner (disk is becoming full)
- Setting the SEQTA Kiosk password
- FAQs - Troubleshooting Media Recording Issues
- Accessing the Ticketing System to View Tickets
- SEQTA Teach Redesign FAQs
Marks book and assessment FAQs
- Assessment Not Showing in SEQTA Learn for Students Which Have Moved Classes
- Assessment Results and Graph Not Showing in SEQTA Learn
- Assessments not showing on Assessment details reports
- Former students showing in the Marks book
- How do I display the option to select a grade from the drop-down list when entering results for students?
- Identifying issues with data not saving in the marks book
Programme FAQs
- Correcting Programme Setup Issue - Programme was Shared Instead of Copied
- Lesson Management FAQs
- Log in prompt when accessing Course in SEQTA Learn or SEQTA Engage
- Troubleshooting bridging issues
- Troubleshooting Programme Setup Issues
- Untimetabled Class Showing Multiple Times
Reporting FAQs
Integration FAQs
- MyEdOnline FAQs
- Troubleshooting Google Drive integration issues
- Why are my myEdOnline classes archived after bridging?
- SharePoint
- How do I enable or disable Synergetic pages in SEQTA Engage and SEQTA Learn
- Troubleshooting Consent2Go issues
SEQTA Learn and SEQTA Engage FAQs
- Homework Visibility in SEQTA Learn and SEQTA Engage
- How can I show locker numbers in SEQTA Learn and SEQTA Engage?
- How to Enable or Disable Popup Notifications for the SEQTA Learn and SEQTA Engage Apps
- Unable to Access Files from SEQTA App Integration
- Why is the subject appearing twice in SEQTA Learn and SEQTA Engage?
Academic reporting FAQs
Administration FAQs
- MAZE Code Management
- Hiding alerts in the Attendance roll page and Marks book
- How are the relief teacher scores calculated?
- Why does a "?" display in the add student popup and the SIP next to the students name?
- Why can't I find a staff member in the Permissions?
- Calendar class FAQs
Attendance FAQs
- Absentee follow-up letter gives error code 560 or code 600
- Attendance Calculations - Attendance Statistics, Half-Days, Academic Reports
- Attendance Report FAQs
- Attendance Roll Page FAQs
- Can additional attendance types be added to the Attendance roll page?
- How often does the system update the Attendance alerts?
Communication and correspondence FAQs
- Why are parents receiving multiple emails
- Transcoding and Media processing delays
- Email FAQs
- Correspondence log FAQs and troubleshooting
- SMS FAQs
- Merge Fields for Correspondence Modes, Comment Bank and SMSes
Curriculum FAQs
Pastoral care FAQs
Tech support FAQs
- SSL certificate update
- Editor FAQs
- Supported file types in SEQTA
- My Day and Calendar Sub-Pages Display Nothing
- How can I prevent the workspace icons overlapping and missing buttons?
- Notification pane keeps opening