Getting Help from Within SEQTA Teach

SEQTA provides a number of different avenues to access help that will enable you to use the SEQTA suite more efficiently. Some of these areas require the staff member to have an email address in their staff record.

This page contains the following sections:

• Accessing the Help Page
• Accessing the SEQTA Knowledge Base
• Viewing Tickets
• Using the Help Widget - Bottom of the Spine
  
  • Search the Knowledge Base for Articles
  • Submit a Help Desk Ticket
  • Live Chat Online

Accessing the Help Page

1. Go to the Home Workspace > Help!
2. Select one of the following options:
   • Select Live Chat
   • Submit a Ticket
   • Access the SEQTA Knowledge Base - if the KB doesn't open, select the option 'Allow popups for this site' in the browser notification.
   • View tickets - this can be done by selecting the Knowledge base button, then selecting 'My activities' from the Avatar icon in the top-right corner.
   • Email the SEQTA Help Desk.
   • Phone the SEQTA Help Desk.
   • Access the Release History Notes.

Accessing the SEQTA Knowledge Base

1. Go to the Home Workspace > Help!
2. Click on the Knowledge Base button. The Knowledge base should then open in a new window.
   •  If the Knowledge base doesn't open, select Allow Popups for this Site under the browser notification.

     

   • If there is no email address for your staff account then the Knowledge base cannot be accessed. Please contact the school's SEQTA Administrator for them to add the email to your staff record.
3. Use the search box or browse to find the required article. If unable to find a suitable article please contact the SEQTA Service Desk for assistance.

Viewing Tickets

1. Go to the Home Workspace > Help!
2. Click on the Knowledge Base button. If it doesn't open select Allow Popups for this Site. The staff record needs an email address assigned to access the Knowledge base or tickets.
3. Select My Activities from the top near the right-hand side.

Using the Help Widget - Bottom of the Spine

The Help widget can be can accessed by clicking on the "?" icon in the bottom-left corner.

The following options are available through the Help widget:

• Search the Knowledge Base for Articles
• Submit a Help Desk Ticket
• Live Chat Online
• Accessing the Help Page

Search the Knowledge Base for Articles

1. Click on the "?" icon at the bottom of the spine
2. Enter a word or phrase in the search bar and click the search icon
3. Top results will appear
4. Click on a result to view the article
5. The Help Widget will stay visible while moving through the SEQTA suite so you can still see the information found and apply it
6. To go back to the search area click on the
7. To close the Help Widget click on the

Submit a Help Desk Ticket

1. Click on the "?" icon at the bottom of the spine.
2. Follow the instructions above to find a relevant article.
3. If you can't find an article click on the Contact Us button.
4. Select Submit a ticket from the Help box.
5. Some information will pre-populate (ensure it is correct).
6. Add as much information as possible to enable the SEQTA Service Desk staff to help as efficiently as possible. To see what to include please follow the suggestions in this link.
7. SEQTA Service Desk will email you with a ticket number to refer to.

If you have more than one issue, for example an Attendance issue and a Marks book issue, it is advisable to create two separate tickets for tracking purposes.

Live Chat Online

1. Click on the "?" icon at the bottom of the spine.
2. Follow the instructions above to find a relevant article.
3. If you can't find an article click on the Contact Us button.
4. Select the Live Chat button from the Help box.
5. Some information will pre-populate (ensure it is correct).
6. Add as much information as possible to enable the SEQTA Service Desk staff to help as efficiently as possible.
7. A member of the SEQTA Service Desk will respond to your query.