An important part of managing parent accounts is to ensure access to old accounts is revoked (this will be ALL parent accounts under 'Ready to Revoke Access'). If this is not done, it may result in a range of issues. Primarily, parents will be able to log in, however they will not be able to see any information pertaining to their student (assessments, courses, timetable, reports).
If the parent still has children at the school, and there account shows under 'Ready to revoke access', they should have another account under 'Ready to provision' or 'Active' to which you can send a Welcome email.
- Go to the Administration Workspace > User Management > Account Manager.
- From the user drop-down select Contacts.
- Select Ready to Revoke Access from the status drop-down.
- Select all parent accounts by clicking the checkbox at the top of the 'Type' column.
- Select Actions... > Revoke Access from the top-left of the work area. Select Confirm, this will revoke access by removing the username and password from the parent's record.
- If the parent has a new account (for example after a name change) continue on with steps 7-9 below .
- Select Ready to Provision.
- Select the parent or parents records.
- Select Actions > Send Welcome Email > Confirm.
Why do accounts show under 'Ready to Revoke Access'?
- The contact has no students at the school.
- A new account (due to a code change or family split) has been created.
- As a result of someone entering the username into the incorrect Contact record in Data Management (i.e. one that is not linked to a student or is not flagged for SEQTA Engage access).
- As a result of changes being made to the 'SEQTA Engage' flag.
When do I Revoke Access to Accounts under 'Ready to revoke access'?
- After the end of year rollover is complete.
- When account issues are reported.
- At regular intervals throughout the year, (i.e. monthly in case students leave, the Contact code is changed etc.).
- If changes are made to the Contact type that the SEQTA Engage flag is associated with. If there's a large number of accounts (i.e. over 1000) this is likely to be the cause.