This issue can occur due to the way cameras store digital images. Basically, digital cameras store details of the correct rotation in the 'Exif data', rather then storing the image with the correct rotation pixel-wise, as this is a computationally intensive. Unfortunately, some older software packages do not always know how to read the Exif data correctly and therefore which way to orientate the image (eg. Preview in Safari).
In most cases, it's not practical to request people update their software or OS. Therefore, the images will need to be edited. In some cases, opening the image in an image editor and re-saving it will resolve the issue. However, if not, then the options below are available. These can be done en mass if you have the required software package.
- Rotate the image using image editing software and re-save it
- At the location the original image is stored, right click the image and choose 'Remove properties and personal information'.
You may find that some software packages that used to access SEQTA have issues reading the tags that digital cameras add to tell the system which way up the image should go. To ensure all devices display the image correctly, you may need to edit the images and upload them again.
90% of the time, opening the image in image editing software and re-saving will resolve the issue (depending on the programme used). If not, the tag can be removed from the image to ensure the photo displays in it's true pixel form (which providing it's the correct way up will also resolve the issue).
If you are unable to resolve this, please let the SEQTA Service desk know what process/software you used to edit the photos and provide a student name and the details of the device it is displaying incorrectly on (eg. Android version 6 using Chrome 72, or Windows 7 with Firefox 64) and SEQTA can do some testing.