Troubleshooting Turnitin integration issues

This article provides information on the following errors:

• oauth_consumer_key value is missing or not valid
• API Login failed oauth_signature incorrect credentials and/or signature calculation
• LTI error The field "lis_person_contact_email_primary" is not a valid email address - null
• Turnitin assignment could not be created. instructor - instructor does not belong to class
• You are not authorized to access this resource
• API produce inactive or expired

oauth_consumer_key value is missing or not valid

If this error appears after selecting the 'Turnitin icon' it indicates the 'consumer API key' and 'shared secret' have not been added to the school's SEQTA database. See Turnitin integration setup for information on how this is added.

API Login failed oauth_signature incorrect credentials and/or signature calculation

• The shared secret is wrong or has been copy/pasted incorrectly into the school's SEQTA database. If this is the case the integration will not work at all.
• There are quotes or special characters in the assessment title
• The staff member does not have an email address in their staff record in SEQTA

LTI error The field "lis_person_contact_email_primary" is not a valid email address - null

This indicates that the user does not have an email address in their SEQTA record.

Turnitin assignment could not be created. instructor - instructor does not belong to class

This happens when the staff member has not been added to the Turnitin account. In most cases, this requires Turnitin to assist by resolving this from their end.

You are not authorized to access this resource

This may occur if the staff member has not been added to the Turnitin account.

API produce inactive or expired

this is a License issue. Contact Turnitin to check if the account is still active.