Troubleshooting bridging issues

This article outlines how to troubleshoot and correct bridging issues. In some cases, bridging issues can be resolved in-house. In others, the assistance of the SEQTA Service desk may be required. When reporting issues be sure to include the class code and details of the issue (eg. "class 7ENG#2. is missing it's Marks book").

Marks books that disappear or have results missing due to bridging issues can be restored by completing the steps in the article Finding unattached programmes and their Marks book.

This articles contains the following sections:

• Indications of bridging issues
• Establish if the class should be bridged
• Checking whether the class is bridged
• Checking the date in the Planning tab
• Check the previous years class

Indications of bridging issues

• Assessments or criterion that cannot be deleted
• Incorrect stats displaying for assessments (eg. 140%) - this can be seen through the Academic summary page
• Missing Marks book
• Two classes showing for the same subject/period on the timetable
• Incorrect dates under the 'Planner' sub-page on the programme page

Establish if the class should be bridged

In most cases, classes should only be bridged when continuing on with the same group of students and the same subject (eg. 7MAT). However, there are exceptions to this, for example some classes taught on a rotation rather than by term or semester.

If in doubt, check the bridge for the previous years class to see if it had been bridged. Alternately, contact the school's SEQTA Education Contact.

Checking whether the class is bridged

Check the class bridge. Indicators of an issue are where the 'Name' does not match the classes selected under the timetable periods (eg. 'Name' is 2017S2' and timetable period is '2018S1)

1. Go to the Teaching workspace > My classes
2. If required change the teacher name or date to find the class
3. Click on the Bridge icon on the class
4. A bridged class will have two classes displayed. Whereas, un-bridged classes will only have the one class name.

The image below shows a class that has been correctly bridged across two timetable periods

Checking the date in the Planner sub-page

The dates under the 'Planner' sub-page in the programme should be in line with the course start and end dates. If the dates are not in line with the timetable period for the classes in the bridge, this indicates the Group number in Timetable management > Cycle/Period setup has been changed at some point. This will require the assistance of the SEQTA Service desk to resolve.

Check the previous years class

From the teachers timetable, change the date to sometime in semester two the previous year. If the class is missing it's Marks book, then it is likely the current class now has the programme attached. To correct this the programme will need to be unattached from the current class then reattached to the original.

If this appears to be an issue, please refer to the article Troubleshooting programme setup issues, specifically the section 'Class bridged when it should not have been'.