Some of the issues below will require assistance from the SEQTA Service desk. Be sure to include all the relevant information when reporting issues (see 'Further assistance' section below).
Identifying common causes of missing Marks book data
Below are some of the most common causes for missing Marks books and missing marks book data.
The results were not saved or have been deleted: Please report to the SEQTA Service desk via email with details for further investigation.
A different programme has been shared to the class and the original unattached: Please report to the SEQTA Service desk with details for confirmation and resolution.
The class was removed from the bridge: The class was bridged, then later unbridged, which will leave the Programme/Marks book with the class that was not removed from the bridge. Should this be the case, bridge the class again to restore the Marks book (as a temporary solution) and email the SEQTA Service desk with the required information (see below)
The Programme was unshared from the class: The Programme/Marks book were unshared from the class. Click here for steps to find and share the programme back to the class. Alternatively, email the SEQTA Service desk with the required information (see below)
There are two or more programmes attached to the class: To check this, go to the teacher's timetable, select Traditional. If the class shows twice, check in the Marks book for both. If one has the results and the other does not, simply unattach the programme with the blank Marks book. For detailed steps and more detailed information please refer to the article Why is a class appearing twice on my timetable?
The class code has been changed in the Timetable system (which makes a new class): To check if this is the issue, go to the affected teacher's timetable, set the date back to the previous week (or a date prior to when the issue first became apparent). If the programme appears, this generally indicates a class code change. Where this is the case, please email the SEQTA Service desk with the required information as the issue cannot be resolved through the interface.
Course type assigned to the programme is changed: If the course type is changed and the course type does not support the mode (scored=numbers, graded=letters) the marks will no longer show. See: Results missing after course type change.
The assessment has been changed from graded to scored or vise-versa: To correct this, change back to the correct mode through Overview of assessments sub-page by editing the assessment.
The course type itself has been changed by the school's SEQTA Administrator: Changes are rarely made to the course types as such this does not come up often. Changes can be confirmed via the SEQTA Service desk, however, the school's SEQTA Administrator may also know if they made the change. Assistance from the SEQTA Service desk is available to discuss the required course type change to minimise impact on teachers.
Further assistance (information required when reporting issues to the SEQTA Service desk)
Please email requests regarding any incidents of lost information to the SEQTA Service desk. Be sure to include as much information as possible. This will decrease the amount of time it will take to action the request and improve the chances of finding the lost information.
- Name of the staff member who entered the information
- Class code
- Type of data, for example assessment results (include assessment name) or reporting data
- The name of one of the students results were entered for
- The date/time the information was entered
- When the results were last seen in the Marks book
- Details of any changes that have been made that may have affected the Marks book, for example:
- Changes to the programme share (Y/N)
- Changes to bridging (Y/N)
- Changes to course type (Y/N)
- The connection used at the time of the save (ie. Wifi or cabled)