Resolving Kiosk errors and timeouts

The information below may be of help when troubleshooting SEQTA Kiosk errors. Please contact the SEQTA Service desk if further assistance is required.

In many cases, a hard reset (hold the home and power button at same time until the Apple logo on the iPad appears) will resolve issues with the SEQTA App not opening or running accordingly.

SEQTA Kiosk 6 and above are not supported on iOS 10 and below. If the old version has been uninstalled, please refer to the article Uninstalling SEQTA Kiosk for the download link.

SEQTA Kiosk times out

iPads updated to iOS 12 will experience timeout issues with SEQTA Kiosk version 5 and 6. To resolve this, update the SEQTA Kiosk app to the latest version in the app store using the ipad.

Docket printer fail

If this issue occurs, please update SEQTA Kiosk to the latest version. Please do not upgrade if on iOS 10. See  the note above for more information on this.

SEQTA Kiosk errors

HTTP 400 - Incorrect KIOSK version.

HTTP 401 - Incorrect password. Go to the Administration Workspace > Application Settings >  Kiosk where the password should be saved.

HTTP 405 - URL is not secure. Possibly entered without adding https. EG - http://school.seqta.com.au or school.seqta.com.au - missing https

HTTP 404 - URL is incorrect. Possibly missing the forward slash at the end of the URL. EG - https://school.seqta.com.au/kiosk - missing /

Could not open printer - Incorrect IP address entered or printer is not online on the network (check with your local IT Support).