User Account Management

This article outlines the process for managing user accounts in SEQTA's internal authentication. This information is only relevant in instances where internal authentication is being used.

IMPORTANT INFORMATION: The 'User Management' page should not be used to provision user accounts which are managed in an external system (i.e. Active Directory).

• Permissions and Requirements for Accounts Being Provisioned
• Sending Welcome emails (provisioning accounts)
• Sending Password Reset Email
• Revoking User Access
• User Management Permissions

Permissions and Requirements for Accounts Being Provisioned

The Permission 'USER: EDIT' is required to access the 'User Management' page. Users require an email address in their user record in SEQTA. Additionally, Guardian Accounts need to be flagged for SEQTA Engage access (as indicated next to the Guardian's name in the SIP).

Sending a Password Reset Email

The steps below will generate a password reset email containing a link, that when selected enables the user to choose a new password. The link for password reset emails expires after 1 hour, after which point the parent will need to use the Forgot your password link to generate a new one.

Refer to the following article for more detailed information:

• Password Reset and Forgot Your Password Link

The steps for sending a password reset email through SEQTA Teach are as follows:

1. Go to the Administration Workspace > User Management > Account Manager.
   
2. From the user drop-down select 'All users', 'Contacts', 'Students' or 'Staff'.
3. Select 'Active' from the status drop-down.
4. Select the accounts need to be provisioned for by clicking the checkbox on the left-hand side. To select all click on the box in the top-left corner
5. Select Actions > Send Password Reset Email.
6. A confirmation dialog will appear, click 'CONFIRM'. An email will be sent to the selected users.

Revoking User Access

User Access can be revoked when the person leaves the school (Students, Staff, Tutors) or no longer has any children attending the school (Guardians/Parents).

There is some important information that account administrators should be across in the following articles:

• Revoking Access to Parent Accounts
• Availability of Information and Impact of Revoking Account Access
• Archiving Student Records

The steps for Revoking Access are as follows:

1. Go to the Administration Workspace > User Management > Account Manager.
   
2. From the user drop-down select 'All users', 'Contacts', 'Students' or 'Staff'.
3. Select 'Ready to Revoke Access' from the status drop-down. If the account is a staff account or student (who is still attending the school) select 'Active'.
4. Select the accounts need to be provisioned for by clicking the checkbox on the left-hand side. To select all click on the box in the top-left corner
5. Select 'Actions... > Revoke Access' from the top left of the work area. This will revoke access by removing the username and password from the parent record.