Password recovery options

In most cases, student and staff passwords are stored in the school's Active Directory system and not SEQTA. Where this is the case, the user will need to contact the school's IT department for assistance. 

Parent accounts are typically managed using SEQTA's internal authentication meaning SEQTA can be used to reset the password. This option requires the users email address to be in their user record in SEQTA so the system can generate a password reset email.

Generating a password reset email User management page

This will only work if using SEQTA's internal authentication. In most cases, this will only be SEQTA Engage accounts.  Staff and student accounts are typically managed in Active Directory and will need to be reset from there.

1. Go to the Administration workspace > User management > Account manager
2. Select Active from the dropdown
3. Select the user type (ie. Staff, Student or Contact
4. Type their name in the search box
5. Select the check box next to their name
6. Select Actions > Send password reset email

Generating a password reset email via the login page

This will only work if using SEQTA's internal authentication. In most cases, this will only be SEQTA Engage accounts.  Staff and student accounts are typically managed in Active Directory and will need to be reset from there.

1. Go to the SEQTA login to the required product
2. Select the Forgot your password button 
3. Type in your email address and select Reset my password
4. Check your email. There should be one there with the topic 'Reset your SEQTA password'
5. Click on the link in the email and enter the password you would like to use and click Reset my password and login. This should give you access to SEQTA Engage. Once logged in, select Settings to find out what your username is.

Removing the 'Forgot your password' link from the login page

The Forgot your password link can only be hidden from the login page if internal authentication has been disabled for that product. In most cases, internal authentication will be enabled for SEQTA Engage and SEQTA Tutor only, with SEQTA Learn and SEQTA Teach being managed in Active Directory.

Changing the redirect for the 'Forgot your password' link

By default, the password recovery link will prompt user to enter a username and email to reset their email. However, there may be instances where this is not a suitable option, for example, if the accounts are managed in Active Directory or Google (which is generally the case for SEQTA Teach and SEQTA Learn).

1. Go to the Administration workspace > Application settings
2. Type 'password' (without the quotes) in the search box
3. Enter the URL you would like the page to redirect to and click Save

Password reset email not received

• The email being entered is not the same as that in the user record in SEQTA
• There is no email associated with the user record in SEQTA
• If the following conditions are being met:
  • SEQTA Teach and SEQTA Tutor: The 'username' field in the staff record is blank
  • SEQTA Learn: The 'status' field in the student record is set to 'LEFT" or 'ACH'
  • SEQTA Engage: The 'Access in SEQTA Engage' option is selected in the Student<>Guardian